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Contact Centre

  • Friendly, welcoming, well-established not-for-profit employer
  • 2 mins walk from Central Station
  • Award Winning Contact Centre
  • Full time role

We are seeking applications from candidates with customer service and sales experience who are interested in joining our national, award winning contact centre – the first point of contact for many of our members and potential members.  Based in our newly designed Head Office in Surry Hills, Teachers Health Fund is an established health insurance fund for the education sector with a strong (and growing!) presence in the market. We deliver exceptional customer service to all our members.

Your outstanding service including product knowledge and sales expertise will assist you in resolving enquiries and making sales in a fast paced combined inbound and outbound role. This is a full time role, Monday to Friday  and the shift we are seeking to fill is 10am to 6pm.

As a contact centre employee at Teachers Health you will:

  • Provide exceptional service to our members and other callers with an efficient, professional and friendly manner.
  • Provide accurate and focused problem solving to issues presented.
  • Communicate with members and other stakeholders by telephone, email and other media to secure sales and resolve issues.

Experience and Skills:

  •  Exemplary Contact Centre skills; Customer Service and Sales experience
  • 50+ wpm typing speed required
  • Excellent verbal and written communication skills;
  • The ability to work autonomously as well as part of a team;
  • Great decision making skills
  • Relevant tertiary qualification or RG146 desirable but not essential

If you have a range of successful customer service experiences and a seriously solid work ethic, we want to hear from you!  As an employer of choice you will be rewarded with a friendly team environment, career development opportunities and other great benefits in a fast-growing organisation  Any exposure to a membership-driven organisation, Private Health Insurance or General Insurance will be highly regarded.

Applications must contain a cover letter and up-to-date CV.

Kathryn Neuschafer (02) 8346 2252

 

Interested in applying? Select here.

 

Teachers Federation Health is a not-for-profit health fund caring for teachers and their families since 1954. Today the fund covers approximately 200,000 Australians in all states and territories making us the largest restricted membership private health fund in Australia. www.teachershealth.com.au

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Your Cover

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Your Rebate

All Australian residents, who are entitled to Medicare, are able to claim an income tested rebate on their private health insurance; would you like to apply your rebate?

For individuals earning between $88,001 - $102,000 (or $176,001 - $204,000 for families*).
*For families with children, the thresholds are increased by $1,500 for each child after the first.

How rebate tiers workX

Most Australians with private health insurance currently receive a rebate from the Australian Government to help cover the cost of their premiums. The private health insurance rebate is income tested. The table below details the different rebate amounts and Medicare Levy Surcharge levels.

The rebate applies to hospital, general treatment and ambulance policies. It does not apply to overseas visitors cover. The rebate levels applicable for 1 July 2013 to 30 June 2014 are:

Singles
Families
≤$88,000
≤$176,000
≤$88,001-102,000
≤$176,001-204,000
≤$102,001-136,000
≤$204,001-272,000
≤$136,001
≤$272,001
Rebate
< Age 6530%20%10%0%
Age 65-6935%25%15%0%
Age 70+40%30%20%0%

Single parents and couples (including de facto couples) are subject to family tiers. For families with children, the thresholds are increased by $1,500 for each child after the first. http://www.privatehealth.gov.au/healthinsurance/incentivessurcharges/insurancerebate.htm