call us on 1300 727 538






    MorningAfternoonEvening

    Call 1300 727 538
    For the well-being of teachers & their families.
    Home » Contact us

    Contact us

    Phone

    1300 727 538

    Operating hours

    Mon to Thur: 8.00am – 8.00pm (AEST)
    Fri: 8.00am – 6.00pm (AEST)
    Sat: 8.30am – 12.30pm (AEST)

    Fax

    1300 728 388

    Overseas Phone

    +61 2 8346 2111

    Email

    For feedback or enquiries contact
    Teachers Health Fund via email at
    info@teachershealth.com.au

    Mail

    Teachers Health Fund
    GPO Box 9812
    Sydney NSW 2001

    Submit an enquiry

      Name*

      Email*

      Phone*

      Are you a Teachers Health Fund member?*
      YesNo

      Member number

      What is your preferred method of contact?*
      EmailPhone

      Subject*

      Your Enquiry

      Teachers Health Centres

      Make an appointment

      Phone

      Call 1300 728 488 to make an appointment.

      Online

      Make an appointment online

      NSW

      Surry Hills

      35 Reservoir Street
      Surry Hills NSW 2010
      View Map

      Monday to Friday 8.30am – 5.30pm
      Saturday 8.30am – 2.30pm
      *Closed public holidays.
      Member Care Centre open on selected Saturdays
      26 October, 23 November 2013

      Parramatta

      68 Macquarie Street
      Parramatta NSW 2150
      View Map

      Monday to Friday 8.30am – 5.30pm
      Saturday 8.30am – 2.30pm
      *Closed public holidays

      Hamilton

      142 Beaumont Street
      Hamilton NSW 2303
      View Map

      Monday to Friday 8.30am – 5.30pm
      Saturday 8:30am – 2:30pm
      *Closed public holidays

      Victoria

      Richmond

      52 Bridge Road
      Richmond VIC 3121
      View Map

      Monday – Friday 8.30am – 5.00pm
      Saturday 8.30am – 2.30pm
      *Closed public holidays

      Feedback

      General Feedback

      Phone

      1300 727 538

      Fax

      1300 727 538

      Visit a Member Care Centre

      and speak to a Customer Service Representative

      Operating hours

      Mon to Thur: 8.00am – 8.00pm (AEST)
      Fri: 8.00am – 6.00pm (AEST)
      Sat: 8.30am – 12.30pm (AEST)

      Overseas Phone

      +61 2 8346 2111

      Member Testimonials

      If you have had a great experience with Teachers Health Fund, we would love to hear about it and possibly share it with our other members.
      Phone

      1300 727 538

      Your feedback matters

      What members think about our service really does matter to Teachers Health Fund. We have introduced a new customer feedback system called “Customer First” so you can have your say and help us to improve our overall service. This is part of our true commitment to member satisfaction.

      Occasionally members will be requested to give their feedback based on a recent experience with us. We will use this to recognise and develop our staff as well as improving our processes.

      Provide feedback to us and you can go into the draw to win $1,000. Terms and conditions apply.

      Media Enquiries

      Nathan Burman:

      0415 189 865 / (02) 9256 9707

      Becky Roberts:

      0413 103 066 / (02) 9256 9701

      Complaints

      Teachers Health Fund views complaints as an opportunity to maintain and enhance customer loyalty and support, and enhance our benefits and services to members.

      If you do have a complaint that you wish to raise with Teachers Health Fund please contact us:

      Phone

      1300 727 538

      Operating hours

      Mon to Thur: 8.00am – 8.00pm (AEST)
      Fri: 8.00am – 6.00pm (AEST)
      Sat: 8.30am – 12.30pm (AEST)

      Fax

      1300 728 388

      Overseas Phone

      +61 2 8346 2111

      Email

      For feedback or enquiries contact
      Teachers Health Fund via email at
      info@teachershealth.com.au

      Mail

      Teachers Health Fund
      GPO Box 9812
      Sydney NSW 2001

      Teachers Health Fund has a documented policy and procedure in place to manage complaints. A copy of the Teachers Health Fund Customer Complaints Handling and Dispute Resolution Policy is available on the Corporate Documents section of the website.

      In most cases, we aim to resolve complaints at the time of contact. In the event that we are not able to resolve your complaint straight away, it will be managed and escalated in accordance with our policy.

      All complaints will be treated confidentially and in accordance with our Privacy Policy.

      Complainants also have the right to take their issue to the Private Health Insurance Ombudsman. If you are not satisfied with the response provided by Teachers Health Fund, you have the right to lodge your issue with the Private Health Insurance Ombudsman.

      Join NowX

      Membership Type

      You

      Tell us a little about yourself to get started:

      Tell us a little about yourself and your partner to get started:

      Tell us a little about yourself, your partner and family to get started:

      Tell us a little about yourself and your family to get started:

      Your Cover

      Select your desired level of cover:

      or

      Your Rebate

      All Australian residents, who are entitled to Medicare, are able to claim an income tested rebate on their private health insurance; would you like to apply your rebate?

      For individuals earning between $88,001 - $102,000 (or $176,001 - $204,000 for families*).
      *For families with children, the thresholds are increased by $1,500 for each child after the first.

      How rebate tiers workX

      Most Australians with private health insurance currently receive a rebate from the Australian Government to help cover the cost of their premiums. The private health insurance rebate is income tested. The table below details the different rebate amounts and Medicare Levy Surcharge levels.

      The rebate applies to hospital, general treatment and ambulance policies. It does not apply to overseas visitors cover. The rebate levels applicable for 1 July 2013 to 30 June 2014 are:

      Singles
      Families
      ≤$88,000
      ≤$176,000
      ≤$88,001-102,000
      ≤$176,001-204,000
      ≤$102,001-136,000
      ≤$204,001-272,000
      ≤$136,001
      ≤$272,001
      Rebate
      < Age 6530%20%10%0%
      Age 65-6935%25%15%0%
      Age 70+40%30%20%0%

      Single parents and couples (including de facto couples) are subject to family tiers. For families with children, the thresholds are increased by $1,500 for each child after the first. http://www.privatehealth.gov.au/healthinsurance/incentivessurcharges/insurancerebate.htm